Have you ever walked into a party and immediately decided whether to talk to a person, based on the way they looked or acted? Were they engaged in lively conversation or were they leaning against a wall with their arms crossed? Did they make eye contact or avoid it?
With anywhere from 50 percent to 90 percent of communication being nonverbal, it’s almost crazy how little significance we place on nonverbal cues in retail sales training. Especially knowing that people will draw a conclusion about whether they want to talk to a person—or buy from them—in as little as a few seconds.
So, what do...
